Our commitment
We are proud to introduce our cargo butler service delivering the highest professional standards in cargo supervision. Our butlers are a key element in delivering a bespoke level of personalized services to the way in which your cargo is handled from receipt to departure.
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Supervisions
Loadmaster service
Special handling
Our Approach
BRIEFING
- Initial client briefing on service provision
- Defining Scope of Work (SOW)
- Client service sign off agreement
- Implementation of work-flow
Scope
- Managing 3rd party providers for seamless movement of cargo
- Regularity compliance – Airside, Customs, Aviation Authorities
- Operational execution in accordance with SOW
Butler Supervision
- Ensuring continuity of communication channel
- Notification of variance to SOW and rectification / amendment
- Operational oversight
Report
- Proprietary software reporting of cargo handling
- Analysis of service undertaken and variation
- Service completion
Evaluation
- Information flow between client - supervisors
The butler
Our director, Ronny Samaey, looks back at a 29 years career in air-freight heading his companies on the right path for the past 20 years. His expertise encompasses all aspects of air cargo logistics through his past experience on the floor and as flying loadmaster. Ronny strongly believes when you have a passion for your job you will go the extra mile for your clients.
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Yes, experience and passion we have in abundance.
Our personalized butler service is recognized by our customers worldwide. Let us make you feel comfortable with your next air-freight shipment.
Our clients
Freight forwarders and brokers prefered partner
Our Butlers have a wealth of experience having come from major airlines and gained in-depth knowledge within the cargo industry as static and flying loadmasters thus ensuring cargo is handled correctly. We act as the forwarders / brokers own staff avoiding unnecessary travel, expense and downtime.
Our butlers provide real time information acting as your eyes and ears throughout the cargo process.
Shippers
Shipper’s entrust our services given the experience we have in cargo handling and flight preparation. We ensure that in line with our defined Scope of Works we deliver a thorough and concise service.
Cargo and passenger operator
Our butlers have the experience to supervise your cargo shipment, passenger flight or even your own personal VIP flight.
Music bands, football teams or your special event flight, everything can be covered by our team. Our butlers make you feel as if you were here with us at Liege, Brussels or Ostend airport.
Music bands, football teams or your special event flight, everything can be covered by our team. Our butlers make you feel as if you were here with us at Liege, Brussels or Ostend airport.